Contact our customer service within 7 days of purchase to initiate a refund / exchange request.
Hair is NOT installed, stained, cut or altered in any way
Please note: If the item is removed from the package and used in any visible way, all return and exchange policies become invalid
Hair must be in its original bundle and must not be tied at its top
Hair must be in the original packaging
Returned packages must include a copy of the original invoice
Shipping and handling belong to the customer’s responsibility
Goods must be received at our company office before the refund can be issued
Products must be returned at your expense. We recommend using a shipping service provider with a signature and / or insurance confirmation service to protect your package
Please do not return unauthorized. We are not responsible for lost items, unauthorized returns or items sent to the incorrect address.
